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Frequently Asked Questions

Find answers to common questions about our products, shipping, and policies

Are your perfumes 100% authentic?

Yes. We guarantee that every perfume we sell is 100% authentic and original. We source directly from authorized distributors and official perfume houses. No fakes. No imitations. No compromises.

How long does shipping take?

Shipping within Duhok typically takes 1-2 business days. For other areas in Iraq, shipping takes 3-5 business days. International shipping times vary by destination. We provide tracking information once your order ships.

What is your return policy?

We accept returns within 2 days of delivery for unopened, unused items in their original packaging. Please contact us via WhatsApp to initiate a return.

Do you offer gift wrapping?

Yes. We offer premium gift wrapping for all our products. You can select this option at checkout. Perfect for birthdays, anniversaries, and special occasions.

How can I contact customer service?

You can reach us via WhatsApp or call us at +964 750 213 9139. You can also visit our store in Duhok KRO, Grand Restaurant Street.

Do you ship internationally?

Yes. We ship internationally. Shipping costs and delivery times vary by destination. Contact us via WhatsApp for a shipping quote to your country.

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